Privacy policy
Last updated: 7 August 2026
This policy explains what personal data is processed when you use aigensia.ee, why it is processed and what rights you have. It applies to the website, contact forms, session enquiries and related communication.
Data controller
The data controller is Oxana Telska, creator of Aigensia, Narva, Estonia.
- Email: info@aigensia.ee
- Phone: +372 5578817
You can use this email address to ask about your data, withdraw consent or exercise your data protection rights.
Data we process and when
Contact form
When you use the contact form, we store your name, email address, message, and the date and time it was sent. This information is used to read and reply to your enquiry and, where relevant, discuss a service or meeting.
Interest in sessions
When you register your interest in a session, we store the topics you select, your own topic or question, your email address, your consent choice, and the date of submission. We only use the email address to tell you about a suitable session when you have given consent.
Technical data
When you visit the site, the server and hosting provider may automatically process your IP address, the date and time of the request, the page requested, browser and device type, referral source and technical error messages. This information is needed to deliver pages, protect the website and diagnose problems.
Google Analytics 4
The website uses Google Analytics 4 only when you consent to analytics cookies. Before consent, the Google Analytics code is not loaded and no analytics data is sent.
If you allow analytics, the service may process a pseudonymous browser identifier, session information, pages viewed, approximate region, device and browser type, referral source and interactions with pages. Form contents, names, email addresses, phone numbers and message text are not sent to Google Analytics.
Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Replying to an enquiry and discussing a possible service | Steps taken at your request before entering a contract, or our legitimate interest in replying to enquiries |
| Telling you about a suitable session | Your consent |
| Operating forms, protecting the website and resolving errors | Our legitimate interest in keeping the website reliable and secure |
| Performing a contract and meeting accounting or other legal requirements | Performance of a contract and legal obligation |
| Website statistics through Google Analytics 4 | Your consent to analytics cookies |
You may withdraw consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.
How long we keep data
- Contact-form messages and related correspondence are normally kept for up to 12 months after the conversation ends, unless a longer period is needed for a contract, legal claims or compliance with the law.
- Session-interest data is kept until you withdraw consent or the purpose no longer applies, and no longer than 24 months without further interaction.
- Server logs are kept for the period set by the hosting provider and needed for security and diagnostics.
- Google Analytics 4 data is kept for the period set in the analytics property and needed for statistics. Typical analytics cookie lifetimes are listed below.
- Documents that must be retained by law are kept for the legally required period.
Where data is stored and who can access it
Contact-form and session-interest data is stored in the restricted area of the website management system and is not published. It can be accessed by the owner of Aigensia and, only when technically necessary, providers responsible for hosting, website administration and email.
Personal data is not sold, shared for third-party advertising or used for automated decisions that have legal or similarly significant effects.
Google Ireland Limited receives analytics data. Its processing is governed by the Google Analytics terms and Google's privacy policy. Some technical processing may take place outside the European Economic Area using safeguards provided by law.
Cookies
Cookies are small files stored by your browser. The site uses essential cookies and sets analytics cookies only with your consent.
| Cookie | Purpose | Category | Typical lifetime |
|---|---|---|---|
| Technical session cookie | Website security and correct operation of forms | Essential | 30 minutes |
aigensia_cookie_consent |
Remembers your cookie choices | Essential | 182 days |
_ga |
Distinguishes visitors in Google Analytics 4 | Analytics, after consent only | Up to 2 years |
_ga_<identifier> |
Stores session state for Google Analytics 4 | Analytics, after consent only | Up to 2 years |
The essential session cookie supports website operation and is not used for advertising. It does not require separate consent because forms and security features may not work correctly without it.
On your first visit, you can accept or decline analytics cookies. Declining them does not limit access to the site. Before consent, Google Analytics is not loaded and analytics data is not sent. You can change your choice through the cookie settings on the website or remove cookies in your browser.
Google Analytics
The website uses Google Analytics 4 to understand which sections are useful and where visitors encounter difficulties. Google states that, for visitors in the EU, an IP address is used to determine an approximate location and is discarded before the data is logged. The standard _ga and _ga_<identifier> cookies distinguish visitors and sessions.
For Aigensia:
- analytics starts only after consent;
- Google Signals and advertising personalisation are not used. After a form is submitted successfully, a conversion event is sent to Google Ads to measure advertising effectiveness, without the form contents or direct user identifiers. Google advertising cookies are not used;
- form data and direct identifiers are not sent to Google Analytics.
You can read more in Google's privacy policy and Google's description of Analytics data safeguards.
Embedded video and external links
The website may include YouTube videos in privacy-enhanced mode (youtube-nocookie.com). When you load or play a video, your browser connects to Google and YouTube services, which may process technical data under their own terms. Links to Facebook, Messenger, WhatsApp, Viber, LinkedIn and other external sites become active when you follow them. Further processing is governed by the chosen service's privacy policy.
Your rights
Where provided by the GDPR, you have the right to:
- receive information about your personal data and obtain a copy;
- have inaccurate data corrected;
- request deletion or restriction of processing;
- object to processing based on legitimate interests;
- receive your data in a portable format;
- withdraw consent;
- lodge a complaint with a supervisory authority.
Send requests to info@aigensia.ee. We may ask you to confirm your identity to protect your data. We will respond without undue delay and normally within one month.
If the issue cannot be resolved directly, you can contact the Estonian Data Protection Inspectorate: Tatari 39, 10134 Tallinn, Estonia; email: info@aki.ee.
Security
We use reasonable organisational and technical safeguards, including restricted access to the administration area and stored form data, software updates, backups and HTTPS. No method of transmission or storage can guarantee absolute security.
Changes to this policy
This policy may be updated when the website, services or applicable law changes. The current version and its update date will always be published on this page.